Customer Service

Vima Décor values each of their customers. Our main goal is to make sure every customer is well taken care of and 100% satisfied with their purchase. We are excited to answer any questions and assist in selecting the right products to help make every renovation and construction project shine!

Shipping & Returns

Returns/Exchanges

The buyer may return or exchange catalog items that are unused and in resalable condition within thirty (30) days of receipt of goods. The buyer must fill out and submit a Return Authorization Form before any return or exchange will be accepted. A restocking fee may apply. The buyer is responsible for returning the goods to Vima Decor.

The buyer has three (3) days from the date of delivery to notify Vima Décor of an incorrect product, quantity, or any damage that occurred during transit.

Terms of Sale

Vima Decor offers credit to approved customers. To become an approved customer, please fill out and return our Credit Application. Approved credit customers will be offered Net 30 Days payment terms. For any payment due but not received by Vima Décor by the due date, the purchaser shall pay all costs of collection incurred on behalf of Vima Décor.

If you are not an approved credit customer, payments must be made in full prior to shipment.

Shipping

Once an order is submitted, the order will be processed and ship within 2-4 business days, provided materials are in stock. Our sales representative will give you an estimated delivery date for any items not in stock. Backorder items will be shipped once available. Custom orders require a 90-120 day lead-time and will ship directly to the job site.

Terms & Conditions

Please read our full Terms & Conditions prior to placing your order.

Cancellation

If for any reason you would like to change or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request. Please keep in mind, Vima tries to process orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

Minimum Order

For shipping purposes, a minimum order quantity may apply to select items.